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Frequently Asked Questions

Why are some services cheaper than others?

The truth is if you think a professional is expensive wait till you hire an amateur.  The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth?  Cheaper services generally require you to find to housekeeper, verify their background, train them, and provide all the supplies for cleaning.  You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “”independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance).  The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean.  Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.

Are your housekeepers employees or sub contractors?

Do you do background checks & thorough screening?

 Absolutely!

Do you take credit cards? 

Do I have to sign a contract?

What day and time will you show up to clean?

Do you work on Saturday?

Do I have to be home during service?

Are my things safe with your employees?

What if I need some extra tasks or services?

Do I have to tip your employees? 

Should I have a Spring Cleaning Every year?

Do you pay for referrals if I refer you? 

For those of you who already love us start telling your friends – right now. For everyone you tell that starts weekly or biweekly services with us you’ll earn a FREE house cleaning. Refer one a month and get 12 FREE cleanings.
Not a customer, but know people who should be? Refer them as well and let your own free cleanings stack up.
Are you a realtor with clients to refer? Same deal, keep the referrals coming and start giving free cleanings away to attract new customers.
Have a retail establishment or own a small business? Here’s your opportunity to get 12 cleanings by recommending our award winning service.
Looking for a great fundraising idea? Promote our services and earn free cleanings – and then sell the FREE cleanings at your next event or next silent auction. Make sure they are in our service area.
We hate fine print – but here we go. Free cleanings must be redeemed within our service area. Free cleanings are earned after the referred individual completes a minimum of 3 paid services and has selected biweekly or weekly frequency. Free cleanings are limited to 2.0 hours of cleaning. Quit reading and start calling your friends right now.

How long have you been in the cleaning business?

Are you licensed and bonded?

Are you a franchise?

No, we just look like one because we are just as professional.  But, we have the freedom to provide you with a more customized service and our prices are  usually slightly lower than the franchises.

Does your staff speak English? 

When do I pay for the service? 

At the time of service.  You can leave a check on the counter or we can charge your credit card the day of cleaning.

What if I’m not satisfied?

Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.

What about my pets? 

We love them, and we’ll treat them like our own.  Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.

Who provides the chemicals & equipment?

We provide all of the supplies and equipment.

What if I have to skip or cancel my service?

Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.

What if I need to change my day of service?

Just tell us what day works best for you.  We have a large staff and can accommodate most requests

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