FAQ
Your Frequently Asked Cleaning Service Questions, Answered.
Why are some cleaning services cheaper than others?
Legendary oil-well firefighter Red Adair said it best: “If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur.” There’s no match for the quality, reliability, and peace of mind that comes with hiring the right professional. And, in the long run, it’s often less expensive!
What if I’m not satisfied?
Our work is 100% guaranteed. If you are not satisfied, we will return within 24-hours and re-clean any unsatisfactory areas. If we still cannot satisfy you, a refund will be offered in most instances, and the relationship will be permanently terminated.
Are your housekeepers employees or subcontractors?
Every single person on our team is an employee of the company.
Does your staff speak English?
Yes. Some of our team members are bilingual or trilingual so, if you need to speak in a language other than English, we may be able to accommodate you.
Are my things safe with your employees?
Yes! Before being invited to join our team, every candidate goes through a rigorous vetting program that includes a three-tiered interview process, background and drug testing, and a six-week onboarding program. We have every confidence that when we send a team member to your home, they will have high integrity, and all your items will be well-cared-for.
How long have you been in the cleaning business?
Enjoy Life co-owners Diane and Omar Daniel have a combined total of 28 years of experience.
Are you licensed and bonded?
Yes. Your protection is our top priority.
Are you a franchise?
No, we look like one because we are just as professional. Being locally-owned and operated gives us the freedom to provide more customized services. Plus, our prices are usually slightly lower than what you’d pay with a franchise.
Do you accept credit card payments?
Yes. Actually, it is our preferred method of payment. For your convenience, we accept Visa, MasterCard, Discover, and American Express.
When do I pay for the service?
At the time of service. You can leave a check on the counter, or we can charge your credit card on the day of your cleaning.
Do I have to tip your employees?
No, but it is greatly appreciated. Cleaning is a tough task, so showing your appreciation in this manner always goes a long way.
Do I have to sign a contract?
No, you do not have to sign a contract, and you can cancel your service at any time. We understand that “life happens” and don’t want you tied to an arrangement if your circumstances change.
What about my pets?
We love pets and treat them like our own. Your special instructions are noted on our work orders so the cleaning tech will know your wishes regarding your pets.
Who provides the cleaning supplies and equipment?
Not to worry. We provide all cleaning supplies and equipment.
Do I have to be home during my service?
No. We simply need access to your home. A garage code, a key left out, or some other prearranged method of entry will do the trick.
What if I have to skip or cancel my service?
Give us 24-hours’ notice of your change in plans, and we will promptly reschedule or cancel your service.
What if I need to change my day of service?
Just tell us what day works best for you. We have a large staff and can accommodate most requests.
What day and time will you show up to clean?
We have a great system to remind you. Three days before your scheduled visit, you’ll receive an email giving you a one-hour time window for our arrival. The night before at approximately 7:00 pm, you’ll also receive a text reminder.
What are your hours of operation?
Our residential services are in operation Monday through Friday, 8:00 am to 5:00 pm. We occasionally provide services on Saturdays for special occasions. Our commercial services are in operation seven days a week.
What if I need some extra tasks or services?
Simply give us 24-hours’ advance notice so we can make this adjustment to your work order and price.
Should I have a Spring Cleaning every year?
Yes, once a year you should get a top-to-bottom deep cleaning of your home — especially here in Georgia where we deal with spring pollen that seems to find its way into every nook and cranny.
Do you pay for referrals if I refer you?
For those of you who already love us, start telling your friends right now!
For every referral who starts weekly or biweekly services with us, you’ll earn a free house cleaning. One referral a month for a year gets you 12 free cleanings.
Not a customer, but know people who should be? Refer them and let your own free cleanings stack up.
Are you a realtor with clients to refer? Same deal! Keep those referrals coming and start giving away complimentary cleanings to attract new customers.
Have a retail establishment or own a small business? Here’s your opportunity to get 12 cleanings by recommending our award-winning service.
Looking for a great fundraising idea? Promote our services to earn free cleanings, then sell the free cleanings at your next event or silent auction. Just make sure they are in our service area.
We hate fine print, but here we go. Free cleanings must be redeemed within our service area. Free cleanings are earned after the referred individual completes a minimum of three paid services and has selected biweekly or weekly frequency. Free cleanings are limited to 2.0 hours of cleaning. OK… quit reading and start calling your friends right now!